REFUND POLICY
Refunds
When your return reaches us, we'll check it over and email you to confirm it has arrived and whether your refund is approved.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in 30 days.
Late or missing refunds
If you haven’t had your refund after 30 days, check your bank account first.
Card refunds can take a few days to show, so your card provider may be able to tell you more.
Your bank can also check whether the payment is still being processed.
If it's still missing after that, email us at sales@aecs.co.nz
Exchanges
We swap items that arrive faulty or damaged for the same item. Email us at sales@aecs.co.nz and send your item to: 20 Whangaehu Valley Road, Masterton 5886 NZ
Shipping
To return your product, you should mail your product to: 20 Whangaehu Valley Road, Masterton 5886
You will be responsible for paying for your own shipping costs for returning your item If it is a change of mind or remorse. If an item is faulty on arrival or wrong item has been received in return shipping cost will be paid by AECS Equipment Ltd Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
sales@aecs.co.nz
0800 673 034
Mon - Fri, 8am - 5pm
AECS Equipment
20 Whangaehu Valley Road
Masterton 5886
Wellington, New Zealand
